Terms and Conditions

1. Scope of application

The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

2. contracting party, conclusion of contract

The sales contract is concluded with fesoi Europe (EU).

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of your order takes place by e-mail immediately after sending the order.

When the contract is concluded with us depends on the method of payment chosen by you:

PayPal Express 
During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. After placing the order you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This will conclude the contract with us.

3. Contract language, contract text storage

The language available for the conclusion of the contract is English.

The contract text is not stored by us.

4. terms of delivery

In addition to the indicated product prices shipping costs may apply. You can find out more about shipping costs in the offers. We deliver only in the dispatch way. A self-collection of the product is unfortunately not possible.

5. payment

The following payment methods are available to you in our shop:

PayPal Express 
During the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.

PayPal Plus
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.

If you have chosen the payment method PayPal, you have to be registered there in order to pay the invoice amount, or you have to register first and legitimize with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the ordering process. 

If you have chosen the payment method credit card, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be executed by your credit card company upon PayPal's request immediately after confirmation of the payment order and after your legitimation as legitimate cardholder and your card will be debited. You will receive further information during the ordering process. 

If you have chosen to pay by direct debit, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further information during the ordering process. 

If you have chosen the payment method invoice, you do not have to be registered with PayPal to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case you can only pay to PayPal with debt discharging effect. For payment processing via PayPal - in addition to our general terms and conditions - the general terms and conditions and PayPal's privacy policy apply. Further information and the complete terms and conditions of PayPal for invoice purchase can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=en_DE. 

6. retention of title

The goods remain our property until full payment has been made.

7. transport damages

If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

8 Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
In the case of used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
The aforementioned restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents, in the event of injury to life, limb or health, in case of intentional or grossly negligent breach of duty as well as fraudulent intent, in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed or to the extent that the scope of application of the Product Liability Act has been opened up. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. liability

For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation.
in the event of injury to life, limb or health,
in case of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
to the extent that the scope of application of the Product Liability Act has been opened up.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. settlement of disputes

The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/. 

We are not obliged or prepared to participate in a dispute resolution procedure before a consumer arbitration body.